THE CHALLENGE IS TO TRANSFORM IT INTO PRODUCTS AND SERVICES, MEETING THE NEEDS OF DEMANDING CLIENTS ON A GLOBAL MARKET.
Today, the integration of new Information and Communication Technology (ICT) into a successful business operation is a complex task. It requires the review of several key questions:
How can we keep track of the development of ICT, be ready for the timely employment of new technology and meet competition with expertise and excellence in our business area?
What customer and market reactions can be expected with a new, modified or extended product or service? Can new market segments be approached?
How can new technology be acquired for inclusion in our products or processes? What needs to be done in order to access the technology?
Is the technology change feasible within acceptable pay-off time limits and what are the risks?
How can the necessary competence, knowledge and skills of our staff be acquired and kept up-to-date?
What is the short term and long term impact on our business model and corporate organisation? How should the necessary changes be implemented?